This is a contributed post by participants in the 2017 Diversity and Inclusion in Scientific Computing (DISC) Unconference.

Read our prior posts in the series:

 

Communicating Feedback as a Service

Written by Ashley Otero and Melissa Weber Mendonça

At the Diversity & Inclusion in Scientific Computing (DISC) Unconference at PyData NYC 2017, an amazing group of people met to talk about possible projects to benefit our open source and scientific computing communities. One of the issues that came up during group discussions was retention — good volunteers were leaving good projects and organizers didn’t know why.

Our group decided to create Communicating Feedback as a Service (CFaaS), a tool to facilitate anonymous feedback. This is a simple and straightforward way to connect people within a community, project, or group to improve communication and morale with constructive and actionable feedback. CFaaS removes barriers to communication by productively anonymizing potentially uncomfortable discussions.

Anonymous Feedback

Many are intimidated at the prospect of personally confronting someone within their community. If the feedback is intended for someone very important or very involved in the group, it’s especially paralyzing. Anonymous feedback has been suggested as a tool to empower individuals wishing to share sensitive feedback. However, it is well known that it can be abused if no safeguards are in place. We addressed the drawbacks of anonymizing feedback mechanisms with a moderating user that will review feedback and determine if it should be sent to the intended recipient.

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